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Epson Remote Services

EPSON REMOTE SERVICES

Epson Remote Service (ERS) is a free, innovative cloud-based monitoring and management system that delivers advanced remote diagnostics for Epson business products.

EPSON REMOTE SERVICES

Benefit from faster response times, fewer on-site visits and higher first fix rates.

Remote monitoring across the entire fleet
Automatic notifications and device usage analysis
Get issues diagnosed and resolved remotely

Secured access

Authorise users so that only the right people have access to information. ERS is based on a multi-tenant system to accommodate with multiple resellers. Though each partner can access their own fleet, which cannot be accessed by any other partners.

Compatible with a range of Epson Business inkjet devices

ERS can be applied to a wide list of Epson Business imaging devices including EcoTank, WorkForce Pro, RIPS and WorkForce Enterprise devices.

See the range

Key features

Cloud-based

ERS can be accessed from anywhere through a computer, tablet or smartphone – avoiding local server installation and maintenance.

Faster fixes

Increased device uptime; service technicians are armed with the information they need to achieve higher first fix rates.

Compliance

ERS has been designed with the appropriate technical, organisational measures and documentation for data protection and compliance with European laws and regulations.

Embedded agent

Benefit from the embedded agent on the WF-C878R, C879R, C20600, C20750 and WF-C21000 models for a seamless integration on ERS.

Data collection methods

Software collector agent

The agent runs on a computer within the customer’s network for centralized communication with the Epson Remote Services.

Device embedded agent

Runs on the device for high flexibility without compromising on the security. ERS embedded agent compatible with WF-C878R, WF-C879R, WF-C20600, WF-C20750 and WF-C21000 models.